Privacy Policy

Who We Are

Livsquare is operated by GET IN LETTINGS LIMITED (Company No. 10959767), 793 Commercial Road, London, England, E14 7HG (“Livsquare”, “we”, “us”, “our”). We act as a data controller for personal data processed in connection with our websites, dashboards and related services.

Scope

This Privacy Policy explains how we handle personal data under the UK GDPR and the Data Protection Act 2018. It covers visitors, registered users, investors, property owners and prospects interacting with our Services.

Data We Collect

• Identity & Contact: Name, email, phone, address, nationality, company, role.
• KYC/AML: Date of birth, ID documents, proof of address, source of funds/wealth, PEP/sanctions screening results.
• Account & Usage: Login identifiers, settings, support tickets, activity logs, device and browser metadata, IP, timezone.
• Transaction & Wallet: Bank details (tokenised by providers), crypto wallet addresses, on-chain transaction hashes, allocation history.
• Operational: Property details you submit, service preferences, communications, call/meeting scheduling metadata.
• Marketing: Consent flags, campaign interactions, cookies and analytics events.

We generally do not collect special category data. If you voluntarily provide such data, we will process it only where lawful and necessary.

Sources of Data

• Direct: Forms, onboarding, agreements, emails and calls.
• Automated: Cookies, SDKs, telemetry, security logs, smart contract events.
• Third Parties: KYC/AML providers, payments, custodians, distribution partners, publicly available sources and blockchains.

How We Use Data

• Onboard users, verify identity, assess eligibility and risk.
• Operate allocations, distributions, property operations and reporting.
• Provide support, prevent fraud/abuse, maintain platform security.
• Run analytics to improve pricing, occupancy and investor experience.
• Send service notices; with consent or lawful basis, send marketing.
• Comply with legal, regulatory and audit requirements.

Legal Bases for Processing

• Contract: To provide Services you request.
• Legal obligation: KYC/AML, tax, accounting, sanctions screening.
• Legitimate interests: Security, fraud prevention, product improvement, limited direct marketing to business contacts.
• Consent: Optional analytics/marketing cookies, certain communications. You may withdraw consent at any time.

Sharing & International Transfers

We share personal data with vetted processors and partners that help deliver our Services, including KYC/AML providers, payment and crypto infrastructure, data hosting, analytics and communications platforms. Where data is transferred outside the UK, we rely on adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or UK Addendum to EU SCCs. On-chain data written to public blockchains may be globally readable and immutable by design; we minimise personal data on-chain and use references where feasible.

Security

• Encryption in transit (TLS) and at rest for platform data.
• Role-based access control, least-privilege and MFA for staff.
• Network segmentation, logging, anomaly detection and backups.
• Vendor due diligence and contractual security obligations.
• Data minimisation and privacy-by-design for new features.

No method is 100% secure. We continuously improve our controls and remediate incidents according to our response plan.

Retention

We keep personal data only as long as necessary for the stated purposes and to meet legal obligations. Typical periods are below.

Your Rights

• Access, rectification and erasure (subject to legal retention).
• Restriction or objection to processing in certain cases.
• Data portability for information you provided to us.
• Withdraw consent where processing relies on consent.

To exercise rights, email privacy@livsquare.xyz. We aim to respond within one month and may extend by up to two months for complex requests. We may need to verify your identity.

Cookies & Analytics

We use cookies and similar technologies for functionality, performance and marketing. Categories include:

• Strictly necessary: Authentication, security, load balancing.
• Performance/analytics: Usage metrics (e.g., Google Analytics, Hotjar, Microsoft Clarity).
• Functional: Preferences and enhanced features.
• Marketing: Measuring campaigns and audience.

You can manage preferences via your browser or device settings. Where required, we request consent for non-essential cookies.

Automated Decision-Making & Profiling

We apply automated scoring to assist with fraud detection, sanctions screening and eligibility checks. Human review is available where legally required. You may contest a decision, express your point of view and request review by emailing privacy@livsquare.xyz.

Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect children’s data. If you believe a minor provided data, contact us to delete it.

Changes to This Policy

We may update this policy from time to time. Material changes will be highlighted on this page and, where appropriate, notified via email or in-product notices.

Contact & Complaints

Data Protection Officer: privacy@livsquare.xyz

GET IN LETTINGS LIMITED, 793 Commercial Road, London, England, E14 7HG

You can also complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.