Search the answers before you contact support.

Capital allocations may be committed, reserved, hedged, tokenised or operationally linked to a specific property, asset pool, income stream or RWA position for the stated term. If an early exit is permitted, the standard processing period is thirty (30) to forty-five (45) calendar days. This is because the platform may need to unwind, replace, reassign or rebalance a property-linked allocation. A 25% early-exit fee may apply unless executed documents state otherwise. Accelerated settlement cannot be guaranteed, but each request is reviewed and processed as efficiently as reasonably possible.

Livsquare may present target distribution scenarios based on the selected fund, allocation type and underlying property strategy. Dividend rates and monthly distributions may vary from one fund to another depending on available income, property performance, fees, reserves, liquidity, compliance checks and market conditions. Any target shown is illustrative and should be reviewed together with the relevant product documents.

Subject to available income and completed compliance checks, accrued distributions are credited automatically within the first five (5) calendar days of each month to your Livsquare account. You may withdraw to an approved linked bank account or reinvest into available strategies, subject to eligibility, liquidity and platform controls.

Yes. As with any private market or real-asset allocation, your capital is subject to risk and investment values may go down as well as up. Livsquare allocations are not bank deposits, and returns, liquidity, tax treatment and asset values cannot be guaranteed. Some products or structures may include specific protection arrangements, depending on the product, provider, jurisdiction and final documentation, but not all allocations are protected or insured savings products. We provide clear risk information so participants can make an informed decision based on their own circumstances. You should only participate if you understand the risks and, where appropriate, have taken independent financial or tax advice.

The main risks can include market conditions, property performance, vacancy, maintenance costs, valuation changes, liquidity limits, lock-ups, legal or tax changes, FX/inflation, technology issues, wallet security, third-party providers, payment delays, compliance reviews and regulatory restrictions. Livsquare aims to manage these risks through due diligence, compliance checks, reporting and operational controls, but they cannot be removed completely.

KYC/AML verification is required before activation. This protects clients, the platform and payment partners. Before an account can be activated, funded, allocated or paid out, Livsquare may request identity verification, beneficial-owner checks, source-of-funds evidence, source-of-wealth evidence, sanctions screening, PEP checks, adverse-media review, tax information, bank verification and wallet screening.

Livsquare may request government ID, proof of address, company documents, UBO records, bank statements, payslips, tax returns, sale contracts, inheritance documents, audited accounts, wallet proofs, exchange records, source-of-funds evidence, source-of-wealth evidence, translations, notarised documents or additional enhanced due diligence.

Wallets, bank accounts and payment destinations may require proof of control, name matching, blockchain analytics, sanctions screening and risk review. To protect clients and meet compliance obligations, Livsquare generally cannot support third-party wallets, nominee accounts, unsupported rails, mixers, privacy tools, false identities or undisclosed beneficial owners.

Sometimes, yes. Livsquare may pause, delay, reject or restrict activity where required by law, compliance policy, banking partners, payment processors, custodians, sanctions controls or risk systems. This is designed to protect clients and the platform. In some cases, Livsquare may be unable to disclose detailed reasons due to legal or no-tipping-off obligations.

livsquare.co.uk is operated by LIVSQUARE FAMILY OFFICE and GET IN LETTINGS LIMITED, 793 Commercial Rd, London E14 7HG, United Kingdom.

livsquare.xyz is operated by LIVSQUARE CAPITAL INC, Level 12, One Peking, Peking Rd, Tsim Sha Tsui, Hong Kong.

Livsquare services may involve multiple group companies, affiliated entities, operating partners, service providers, technology providers, property operators, payment processors, custodians, compliance providers, professional advisers or other approved third parties, depending on the product, jurisdiction and service. Each entity or provider is responsible only for the activities it controls, unless executed documents state otherwise.

No. Website content, dashboards, AI outputs, simulations, targets, property metrics and support communications are general information only. They are not investment advice, tax advice, legal advice, accounting advice or a public offer. Executed agreements and mandatory law prevail over website content.

Livsquare may provide access to tokenised real-estate strategies, managed property operations, investor dashboards, AI-assisted workflows and reporting tools. Records of allocations, permissions, audit logs or settlement workflows may be maintained on-chain or through third-party infrastructure.

Where supported, users may fund via bank transfer, approved digital assets or permitted partner rails. Supported assets and rails may change. Blockchain transactions are irreversible, so users must verify addresses, networks, memo tags, supported assets and amounts before transfer.

No. Platform figures, LVQ ratings, targets, simulations, dashboards, AI outputs, valuations, estimated distributions and tokenised asset metrics are illustrative and may change. They are provided to support transparency and decision-making, but they should not be treated as guaranteed outcomes or final audited values.

Yes. Livsquare may operate short-term and long-term property strategies including listings, pricing, guest support, supplier coordination, maintenance, cleaning and reporting. Results depend on local demand, licensing, costs, repairs, occupancy and market conditions.

AI-assisted workflows may support listing creation, pricing, support triage, supplier control, maintenance routing, finance visibility, risk signals and reporting. AI outputs may be imperfect and are not guarantees of performance, compliance or availability.

Livsquare may use cookies, pixels, local storage, logs and analytics tools including Microsoft Clarity, Yandex Metrica, Google Analytics/Tag, Hotjar, HubSpot, Google Fonts, Font Awesome, Tailwind CDN, CDNJS, Simple Icons and hosted images. Optional preferences do not disable essential security, compliance, fraud-prevention or legal-retention processing.

KYC/AML, sanctions, beneficial-owner, account, allocation, wallet, transaction, tax, accounting, audit, fraud, legal and security records may be retained for 5–7 years or longer where required. Public blockchain records may be indefinite by network design.

You are responsible for your own tax advice, filings and liabilities. Tax outcomes vary by jurisdiction, residence, product structure, transaction history and personal circumstances. Livsquare content is not tax advice.

Use the search box first. If nothing matches, the page will show an email button that prepares your question for Livsquare Support. You can also contact support@livsquare.xyz, compliance@livsquare.xyz or legal@livsquare.xyz depending on the topic.